The Official Reveal of the Winter Box

The Official Reveal of the Winter Box

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We might be celebrating the holidays a bit differently this year, but that doesn’t mean we’re holding back on harnessing all the winter cheer! The Winter Box features tons of products to help you celebrate, whether you’re going full-on glam for an intimate gathering or staying cozy at home.

From the comfiest essentials (we’re talking a robe, socks, and a blanket) to beauty tech must-haves and nourishing skin care products, here’s the official reveal of the Winter Box. If you’re not a member yet, use code SHIMMER at checkout for 20% off your first box.

P.S. These are just some of the products available in the Winter Box. Go to your My Box page on the member dashboard to learn more about what you received in your box!*

Customization 1 – All Members

All members get the chance to customize these options in their box.

1A. Vera Bradley Compact Organizer $50
Use this velvet pouch to neatly organize your necessities.

1B. UnHide Lil’ Marshmallow Blanket $65
Stay cozy all winter long with this soft, faux chinchilla blanket.

1C. BOMSHBEE® Sloane Champagne Flutes (Set of 4) $51
Drink your favorite champagne from these sleek flutes.

1D. Summer & Rose Cozy Robe $70
Cuddle up in this fuzzy robe, which features front pockets.

1E. LOLI™ Tea Seed Elixir** $42
This multi-tasking serum nourishes the skin and hair with organic tea seed, flaxseed, and apricot oils.

1F. kate spade new york Rise & Shine Stud Earrings (Set of 2) $68
Add double the charm to your lobes with these gold-plated studs.

1G. Mobile White® Advanced Teeth Whitening Kit $89.99
The whitening gel and LED lite tray system gives you a brighter, whiter smile.

Customization 2 – All Members

All members get the chance to customize these options in their box.

2A. Lilly Pulitzer® Ceramic Mugs (Set of 2) $42
Serve tea or coffee in these stylish ceramic mugs.

2B. Caudalie Vinosource Moisturizing Sorbet $39
The gel-to-water texture melts into the skin to emulate a refreshing sorbet.

2C. Murad® Rapid Collagen Infusion™ $78
Formulated with collagen amino acids, this treatment visibly minimizes the look of lines and wrinkles.

2D. Algenist Complete Eye Renewal Balm $68
This blend of alguronic acid, vitamin C, and green tea extract helps reduce puffiness and hydrate the eye area.

2E. Lucky Brand Solid Brushed Scarf $69.50
A wrap-around silhouette and tassel ends make for a stylish scarf.

2F. Impressions Vanity Company® LED Vanity Mirror $45
This mirror features a bright white LED light strip at the touch of a sensor button to help you perfect your makeup.

Customization 3 – All Members

All members get the chance to customize these options in their box.

3A. ILIA Beauty Limitless Lash Mascara $28
A dual-sided brush lifts and lengthens every lash with a blend of beeswax and shea butter.

3B. Laura Geller® Cinnamon + Spice Eyeshadow Palette $45
Achieve warm daytime and smoky nighttime looks with 12 crease-proof shades.

3C. dr. brandt® skincare pores no more® PORE PURIFYING CLEANSER $36
Remove makeup, residue, and dead skin while banishing sebum and decongesting pores.

3D. dr. brandt® skincare POREDERMABRASION® $58
Wash your face with this professional-grade, micro-crystal solution to instantly deep clean and refine pores.

3E. Lele Sadoughi Maroon Velvet Headband $49
Slip on this velvet headband to add holiday flair to your hairstyle!

Customization 4 – Select Members

Only Select Members get to customize these options in their box. Otherwise, FabFitFun will choose the best option for you. Want to pick? Upgrade to a Select Membership at fabfitfun.com/upgrade.

4A. kate spade new york Workout Socks (Set of 2 Pairs) $24
These socks have grip on the bottom for traction and an open design for comfort and breathability.

4B. TULA SKINCARE Rose Glow & Get It Cooling & Brightening Eye Balm $30
Energize and awaken the under-eye area or use it as a highlighter on your cheekbones and cupid’s bow for an instant glow.

4C. MUK LUKS® Cabin Socks $25
These cozy cabin socks feature a faux sherpa lining to keep you warm.

4D. Voir Haircare Rhythm of the Rain – Hair Masque & Scalp Detox $28
Natural butters, oils, and botanicals work to restore scalp health while infusing locks with vital nutrients.

4E. Flight Mode Skincare High-Altitude Hydration Mask $39
Hydrate and nourish your skin with a blend of Australian wildberry harvest and hyaluronic acid.

Customization 5 –  Select Members

Only Select Members get to customize these options in their box. Otherwise, FabFitFun will choose the best option for you. Want to pick? Upgrade to a Select Membership at fabfitfun.com/upgrade.

5A. Beautaniq Beauty Guardian Angel Revitalising Eye Gels $22
Place these hyaluronic acid-infused eye gels on the under-eye area to reduce any puffiness.

5B. eparé® Cutting Board (Set of 4) $19.95
Each cutting board features a non-slip backing grip so you can cut your veggies, fruits, and more with ease.

5C. dpHUE Apple Cider Vinegar Dry Shampoo Powder** $24
Absorb oils and impurities while adding a touch of lift and texture with the power of apple cider vinegar.

FFF’s Pick 6

FabFitFun will surprise you with an option we think you’ll love.

6A. Whish® Lip Scrub in Vanilla Bean** $20
Organic brown sugar and organic shea butter work together to exfoliate and soften your lips.

6B. Paradox Lucky Stars Blemish Patches™ $18
Pesky blemishes stand no chance against these patches.

6C. B-Low The Belt Croc Card Case $35
This faux croc case features convenient slots for your ID and credit cards.

FFF’s Pick 7

FabFitFun will surprise you with an option we think you’ll love.

7A. Daily Concepts® Daily Facial Dry Brush $20
Use the dry brush on your forehead, nose, chin, cheeks, and neck to stimulate lymphatic pathways and reduce puffiness.

7B. nOir™ Jewelry Ombre Leopard Scrunchies $25
Meow! Keep your hair out of your face with these leopard print scrunchies.

FFF’s Pick 8

FabFitFun will surprise you with an option we think you’ll love.

8A. Aesthetica Liquid Eyeliner $21
This high-impact liquid eyeliner glides on easily and stays on for hours.

8B. Londontown® Get Well Nail Recovery** $20
Nourish your nails with a blend of alpha-hydroxy acids and vitamins B5 and C.

8C. Phase Zero Makeup Making Moves Blusher $27.50
A silky-smooth formula blends seamlessly onto the skin for a gorgeous flush of color.

xx, The FabFitFun Team

*Products in the Winter Box will vary throughout the season based on availability and members may not receive all products shown. Customization available while supplies last.

**Shipping restrictions may apply.
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108 comments
Susan Jan 24, 2021 at 11:58 am
Here we are at Jan 24 and I don't see any reply from Customer Service that the packaging, customization and delivery vs payment have been satisfactorily resolved. Makes me think that nobody is monitoring this comment section. I got an email asking me how I liked the robe, aromatherapy, mugs .. none of which I received therefore I thought I hadn't received the winter box as yet. I concur with other customers that the packaging was very poor and frankly thoughtlessly thrown together. I am an annual member and as such have higher expectations with regard to customization etc ... Please do us the kind favour of responding. Thank you
Darla Jan 23, 2021 at 10:58 am
As suspected terrible box ..I never do nails ..I got that..I don't suffer from acne so I got acne patches.. I recall doing a profile that states what I would be interested in and it seems as though they picked everything I wouldn't want..stickers and a bunch of cards I won't ever use and let's not forget the kind bar..seriously The only thing worth anything is the eye cream that is miniature ..Thanks ...late box and looks to be left over crap nobody wanted..I'm unsubscribing
Brenda Allen Jan 20, 2021 at 6:37 am
I don't know how to e-mail? I ordered my 1st box and my robe is the wrong size? What do I do? How do I get the right size? Where do I send it back or contact fabfitfun to fix this? If I can't? I'm going to cancel my order
Erica Jan 19, 2021 at 4:24 pm
Very disappointed in my first box...the winter box. Ipsy provided basically the same items for about 50$ cheaper. Do they get better or did I do something wrong?
Ashley Jan 19, 2021 at 12:27 pm
I went from really excited about joining and receiving my winter box to being worried I made a mistake based on these comments. This is not the time to mess with people’s money so hopefully FFF doesn’t disappoint.
Tabatha Jan 16, 2021 at 9:06 am
This is my second box if I ever receive it. FFF took payment back in November. The tracking # they provided to me over 2wks ago still isn't valid. I'm done with FFF. The items they are showing that supposedly in the Box look extremely cheap not worth the money. I requested refund instead they give me $10 credit.
Joie Lynne Gardner Jan 16, 2021 at 6:43 am
I was so disappointed in this box! 1. They took the money out of my account in November, my box arrived January 15, 2021 2 and it looked like they threw in the left overs! Clear nail polish, stickers, cutting boards, Vera Bradley bag (small)! I called about the box and offered $10 off my next box! No thank you
Stephanie Jan 12, 2021 at 1:22 pm
I'm glad to know that I am not the only one EXTREMELY disappointed with the Winter box!! What a bunch of crap! I can't even give the stuff away. Those Kate Spade earrings my grandma wouldn't even wear. Hideous! If the next box sucks too, I'm done with FFF.
lacye Jan 11, 2021 at 3:59 pm
I’m still waiting on my Winter box and by reading all the comments I’m not going to be happy with it. The last few boxes have been bad. Almost time to cancel
Deborah Jan 11, 2021 at 9:03 am
I just received an email to chose items. I have already received box. Very disappointed in my winter box. Nothing I can use. A waste of money which is not good right now.
Nadia Jan 11, 2021 at 8:11 am
I was really disappointed with this box, I just received a message to customize my box, when I receive the box over a month ago. I can't believe some people are still waiting to receive their box, this is unacceptable. The least you guys can do is to, inform your customers and keep them in the loop.
Lisa James Jan 10, 2021 at 8:34 pm
You sent me items I did not want.
Mary Jan 09, 2021 at 3:08 pm
I'm not surprised by these negative comments. I too was disappointed in the winter box. First off, the box itself was boring. I feel like the boxes are getting cheaper each season. The ear rings are cheap and no better than a pair from dollar general. And what was the deal with the snack bar!? I think I'm done with fff, the thrill is gone.
Jessie Jan 09, 2021 at 2:26 pm
I got my box back in December and just this week got emails to customize it. Also I know it was worth more then I paid for the box but I feel like it was a very cheap box.
Monique Jan 09, 2021 at 9:30 am
The winter box was my fist box and I had a really delightful experience with this box. I LOVE it! I’ve already recommended it to friends. I could see the reflections of my preferences in the items that were chosen for me. There was a bit of learning curve in understanding the optimization process ( timing) and shippping but the fff team communicated it to me via email. This box is a GREAT VALUE no matter how you cut it, so I wouldn’t let poor reviews stop you from ordering. Part of the magic of the box was allowing space to be delighted by the surprises.
Robyn Jan 09, 2021 at 6:13 am
I received an email to customize the winter box weeks after I received the box. The box was very disappointing.
wsphippie Jan 08, 2021 at 10:20 pm
I have been checking and rechecking for customizations and now they are closed...I sure would have loved to have been notified about its time to choose. I'm getting really frustrated.
charisse.harrington Jan 08, 2021 at 8:00 pm
Very very dissatisfied, I am still waiting for a reply from my complaint!
Heidi Jan 08, 2021 at 7:21 pm
So many haters here! I got a $70 robe and a bunch of other stuff for $40. Stuff I might or might not use but between the robe and the scarf, it’s a bargain. If you hate it that much, unsubscribe.
Tammy Jan 08, 2021 at 7:18 pm
Why do I keep getting winter customization emails when I’ve had the winter box for weeks now? I didn’t get to customize needless to say there was only 2 things in the box useful to me. I said the last box I wasn’t going to continue getting an thought I’d see what the winter one was well..... I do think it’s time I find a more fitting box for me. I got my daughter boxy charm and she gets a lot more nice stuff for leas than I do!! The Kate spade earrings hurt my ears so bad I couldn’t even wear for a day. I can not wear cheap earrings so I’m sure the cost was just the name. Very disappointed I. The last several boxes.
Abbie Jan 08, 2021 at 7:11 pm
Also was very disappointed! I didn’t receive the option for customizing either. This is only my second box and it will also be my last. I canceled my membership purely based on how unsatisfied I was with this round.
dietzrenee Jan 08, 2021 at 6:18 pm
I was so disappointed with this one! ????
VICKI WALTRIP Dec 31, 2020 at 1:05 pm
Still waiting on my winter 2020 box. It's likes it's lost in a black hole.
Pam Alexander Dec 30, 2020 at 1:42 pm
Glad to see that I’m no the only person who didn’t get a customization email. I had to just keep going in and checking to see when it was open to do it. By the time I realized customizations were open all the decent stuff was already gone! How disappointing. I was a customer before for a few years or so and cancelled but came back for the cute coffee mugs! I’ll see how the next box is before I decide to cancel again or not! Ugh!! ????‍♀️????‍♀️ Says box shipped on 12/15 and not received yet
Andrea Dec 30, 2020 at 12:38 am
This box was very disappointing. It seems you are having a difficult time sourcing quality items. Please put more effort into future boxes. I can’t imagine people will continue to subscribe after seeing this box. Even the plain brown box was disappointing
Kim Dec 29, 2020 at 2:46 pm
my Daughter received her box. And i have still not received mine? she got hers 3 weeks ago is there anyway to track box? Kimberly Kelly 562-879-5557
cherryb48 Dec 29, 2020 at 10:10 am
I WAS MORE THAN DISAPPOINTED WITH THIS WINTER BOX. LIKE OTHERS, IT SEEMS LIKE MO THOUGHT WAS PUT INTO IT. I SPECIFICALLY WANTED THE MAKEUP MIRROR...I WAS GIVEN ITEMS I WILL NEVER USE LIKE THE BELT CARD HOLDER, EYELINER, FACIAL MASK. IT MADE ME ILL WHEN I OPENED IT. CHEAP, THROWN IN A HUGE BOX! A HUGE DISAPPOINTMENT. BEFORE DELIVERY, I WANTED TO DOUBLE CHECK MY CHOICES, BUT WAS UNABLE TO DO SO. UPON ARRIVAL, VOILA, THE CONTENTS WERE AVAILABLE..MUCH TOO LATE TO CORRECT ANYTHING....HESITANT ABOUT TRYING THE SPRING BOX!
Chrissy Dec 28, 2020 at 11:40 am
My experience is like many others here. If customer service is reading this to make improvements for the future: no email notification for customization = disappointment and unwanted items that end up thrown out or regifted. Do you normally send email notifications or do I have to check in regularly? Also, unimpressive brown box with items haphazardly thrown in = an experience I don’t look forward to nor would I recommend to friends nor buy for others as gifts. Do you want your boxes to continue to be a success that people will want to gift and gift again? Mine was supposed to be a gift, but it didn’t feel like a gift. It felt like rummaging through a bin at Marshals/Winners/TJMaxx, looking for something I might be able to use, which is too bad because I really wanted this as a gift and really looked forward to my first unboxing. I didn’t even bother taking pictures or posting anything as it wasn’t worth posting. I have an annual subscription so I’m really hoping my next box will be better or I’ll feel like it was just a waste of a gift and money. Past ones have looked amazing. Hopefully you’ll put more thought into future boxes as you have with past ones! If you continue to have reviews like the ones on this page, I don’t imagine your boxes will continue to do well moving forward.
Kristin Dec 28, 2020 at 10:35 am
I only received 2 items, please tell me I will receive more!
Cheryl Justice Dec 26, 2020 at 5:19 am
Right there with the others in my opinion of this box. What a let down! Going back through the reveal, I could barely remember what I received because they made such a “non” impression! Two items I regifted, and was not thrilled with either. The rest were throw away items that I will never use. I can’t decide whether to just cancel my subscription now or give them one more chance to wow me. ????‍♀️
Elizabeth Rodgers Dec 26, 2020 at 12:37 am
I have been a customer for a couple of years. I have always loved my boxes! This Winter one not so much. First the box itself was not as pretty as the others: brown and smaller. I did customize but got a couple wrong items. Their was a chance to select 3 eye items and I got 2. Then 2 hair items for long hair : I got both and I have short hair. The blush I got was “ cheap” . I was very disappointed. The hair bow is not worth 48! The company can do nothing about shipping right now shipping is a mess ! If my Spring box isn't a lot better, I’ll have to cancel.
debbiemurray911 Dec 24, 2020 at 9:30 am
I've been gifting this to my daughter for several years, and this was the most disappointing box ever! Im actually embarrassed to give it to her! Glad I purchased additional items to go in the box!
Cindy Dec 19, 2020 at 7:37 am
I always get to customize my box and always add to it. I love what I ordered. But if I only would get my box I’d be happier! It’s been in TX since December 4. What a let down!
Stacy Fletcher Dec 19, 2020 at 6:31 am
Still no winter box, my mom received her box and she wasn’t happy, she said she didn’t get customization notice but with how the PROFILE personally picked items should work , a 77 yr old women who IS DISABLED unable to WORKOUT gets USELESS CHOICES, last time a curling iron without the glove, useless, FFF has really not kept their standard from when they first started and my membership began a several yrs ago!
Cynthia Dec 18, 2020 at 7:21 pm
I somehow managed to sign in and select my customizations, but I'm disappointed to say, I wasn't real thrilled with the choices. First off, I was thrilled about the robe. When it came, I was bummed that it was cut out without regard to the nap of the fabric. I ordered some add ons, and of the 5 garments I ordered, only one fit as it said it would. I'm optimistic that the next box will be better. I hope you all at least have your health.
Sarah Dec 18, 2020 at 8:36 am
This was our worst box by far. Everything was thrown in carelessly and like many others we did not get the option to customize. It feels like there was very little thought put into it and for a service that only comes four times a year, it really needs to be better. If our next one isn’t better we’re cancelling.
Tracey Dec 15, 2020 at 1:55 pm
I don’t understand how people didn’t get a chance to select their items? There were several notifications about when customization was open. I do sign on as soon as it does open up as I know some items go fast! Personally, I love my box! Thanks FFF!
Sue Casedy Dec 12, 2020 at 6:20 pm
So disappointed. Never got an option to choose any item and the packaging was ugly and so not pampering. Gonna cancel. Sorry
Dedee Dec 12, 2020 at 10:19 am
I have not received the trial box. Have been charged for the winter box, have not received it. No customization emails!
kerrilcannon Dec 09, 2020 at 11:45 am
Just like others I was very disappointed in this box. A lot of useless items. I tried to customize but wasn’t able to. Waste of money!
Sylvia Dec 08, 2020 at 1:25 pm
Got my box yesterday. What a disappointment. Box stuffed with brown wrapping paper and items just thrown in the box. So very unimpressed.
PAMELA Dec 07, 2020 at 7:28 am
I finally received my box and love everything about it.
Tracy Dec 07, 2020 at 7:08 am
Based on this article, I am clearly missing items from my box. This box was very disappointing to me and I feel like they have gotten increasingly less exciting. I am not sure it is still worth the expense anymore, because I am receiving too many things that I would never use or want (or regift). For the few things that I do like in my boxes, I can just go out and buy it for myself and save some money.
Kim B. Dec 07, 2020 at 6:26 am
I'm glad to see I'm not the only one that didn't receive notice on when customizations were open. I haven't received my box yet but hope I like what they picked.
kmelton04.km Dec 06, 2020 at 4:46 pm
I see I'm not the only one that didn't get to choose my options for this box. What is up with that? Guess its good that I like surprises just don't like paying for things I don't need.
Kimberley Dec 06, 2020 at 9:48 am
Well it see it is mostly unanimous that this box was not a success. I was so disappointed with mine. I signed up for the year, I am seriously debating cancelation. I am hoping this is not a new trend from FFF after reading the previous comments.
pduffel Dec 06, 2020 at 1:21 am
I am so sorry to hear all of your issues. I have been a customer for 4 years now and love my FFF boxes. Some are better than others and as far as customizing my box, I am always so excited about ordering that I am usually on line waiting for the sales to begin I never wait for an email and have always been able to customize my box. I have never had any big issues and when I contact customer service they always address my issues right away. Now that I have said all that Murphys Law will get me on the next box and everything will be wrong. My only real complaint is I really miss how the box was packed, it is not special and doesn't feel personally picked for me. I know that sounds silly but I felt a little pampered and special with the old box now my stuff is just thrown in and filled with ugly brown paper. I hope everyone who is waiting for there boxes that you get them before Christmas and you get everything you ordered. Happy Holidays ????
Lisa Dec 05, 2020 at 9:37 pm
Hi, I was very disappointed with my box. I never received notification to choose options. I would have loved the robe. I am cancelling my membership.
mmkrahn Dec 05, 2020 at 8:23 pm
I am disappointed. I didn’t get to customize anything. Never got an email with customizing information. I will use maybe two things out of this box. Worst box I’ve received.
Debra Rice Dec 05, 2020 at 7:50 pm
Would like to cancel my account. The last couple of order were cheap
phine.durbin Dec 05, 2020 at 6:37 pm
I didn’t get to choose anything either this is happened to me several times and I pay a yearly prescription
Taberah Dec 05, 2020 at 10:51 am
I’m so incredibly disappointed. I received no notice to customize my box and I have still not received it as of today December 5th. This is my 2nd box and likely my last because I am thinking I will be canceling. Sad because I was really excited to get a whole bunch of cool stuff in my box but it’s not worth the money.
Leanne Dec 05, 2020 at 9:58 am
So nice to see that I am not the only one who hasn't received their box yet, it has been in indiana somewhere since the 24, who knows what I will think
Bonnie Dec 05, 2020 at 9:40 am
I haven’t received my box or even my tracking info yet:(
Gayle Peterson Dec 05, 2020 at 8:53 am
I never got a chance to Pick anything for my box there’s like four things I wouldn’t use and for things that I could have used not very happy with that should be able to pick for new items on you
Donna Chandler Dec 05, 2020 at 7:42 am
I am still anxiously awaiting my box. It's taking such a long time. I cannot wait to get it. I just don't understand why it takes so long to receive it. I ordered something from Etsy, in which this particular vendor was in California and got it very quickly. I think the FFF boxes are shipped from California as well. I realize it has to come across the country since I live in Virginia, but this is crazy!
shalinimayer Dec 05, 2020 at 7:36 am
More than half these items are missing from my box.
Amanda Noddings Dec 05, 2020 at 6:51 am
Half my box is missing.... :/
JereLyn Dec 05, 2020 at 5:50 am
I didn’t get to choose anything. What happened??
bobbiekangell@yahoo.com Dec 05, 2020 at 5:28 am
I am a returning customer, am quite disappointed with how down hill this box has gone. Will not be renewing. Definitely not worth the money for me
Theresa Dec 05, 2020 at 4:42 am
I think my choices look great on the screen because I haven't received my Winter Box yet. Every time I check my tracking # it tells me that because this parcel is heavy its taking extra time. Also, NOT saying when it will be here either. So does that mean that not one person wants to lift a finger(literally) to put a box onto a truck? The thing is my add-ons aren't in this parcel and its short an item. Well, didn't FFF know that this might happen? They had to feel how "heavy" it was as they were processing it, so maybe planning ahead will be an idea? I had to when the item I was counting on being here by now, is not. I'm in Canada, but I can see????Detroit and I'm paying..ready..US$32 for shipping for each box on top of a yearly membership and I'm spending like mad on add-ons and they're not that good. I have 1 more season and I'm NOT renewing...KICKIN ROCKS Y'ALL????
Dianna Dec 05, 2020 at 4:12 am
I Love my box. Especially the Lucky Brand scarf and Kate Spade workout socks. I can't wait to see what's in the next one.
Charlana Dec 05, 2020 at 1:38 am
I absolutely love the champagne flutes and used them on thanksgiving. Unfortunately, one of them already broke while washing. Is it possible to order another set?
Karen Dec 05, 2020 at 1:28 am
During this past year I joined a few of these box gifts I am quitting all except FFF I feel like Christmas morning every time your box arrives and shopping the add ons is a bonus. You make things brighter in my world plus your box gets reused to brighten someone else’s day. Thanks FFF you are the Best
butterflytobe118 Dec 04, 2020 at 9:48 pm
Original expected delivery date was 11/25. According to tracking, my box has been sitting in New Jersey since 11/28. I have annual membership so I was able to customize. Anxiously awaiting my add-ons. Hopefully I will receive undamaged in the near future.
Trina Dec 04, 2020 at 9:27 pm
I ordered a ton of add-ons and was billed at the beginning of Nov. I got a message that my box shipped and has been sitting at Pitney Bowes for a month. After emailing FFF to ask for help, I basically got a boilerplate response and then a new tracking number which shows it hasn’t shipped yet. What?? I’m a select member. Why pay for that service and get your box last, or not at all. I’m now having to go out and buy gifts for those people I intended to give the add ons to. Really disappointed.
Sheila Dec 04, 2020 at 9:02 pm
I did received advance notification of items I’d prefer in my FFF box however, I wasn’t that thrilled about the choices. In saying that, there were a couple of items I did like. I also found the blusher difficult to open so I used a nail file to pry it open. Personally, I’d love to see more colognes and scents offered.
Heather Dec 04, 2020 at 8:38 pm
My box has yet to show up. According to tracking it is somewhere in Texas since the 26th. So who knows if I will be happy....
conniewatt48 Dec 04, 2020 at 8:26 pm
Do not remember choosing any of my items. Very disappointed with this one. This will be my last one.
sho_54 Dec 04, 2020 at 8:24 pm
I am so glad I am reading these comments because I also thought I was the only one who never got to make selections. Very frustrating! At least half of these items I will never use and nothing from my past selections would have indicated so.
Bobbi Dec 04, 2020 at 8:20 pm
I am obsessed with this winter box!! I got a robe for myself and one for my daughter and we both love them!! I love the unhide, headband, mugs, mascara, face wash, mirror, sorbet, cutting boards and everything from category 4!! I was so excited with this box I added in like everything!! Didn’t care much for the FFF picks but I think I got the value of the box in just the luxurious robe alone, I haven’t even wanted to take it off. I think the boxes keep getting better and better, can’t wait to see what’s in store for spring!!
Sarah Dec 04, 2020 at 7:56 pm
I hope there is someone actually paying attention to these comments and taking some action. I thought I was only one who didn’t get a notification to customize. It looks like my negative experience is actually one of too many others. Hours after customization opens, the one item (Murad) I wanted was sold out. I purchased the annual membership because I was promised extra choices etc and this is not the case. I think we can all agree that there are a few nice things that come from the boxes (I didn’t need or want another blanket but I have to say I love my Unhide) but they need to figure out the process and make it fair for everyone and market it honestly.
Rosie Dec 04, 2020 at 7:54 pm
I am new to this. I paid alot of money and was quite disappointed that I didn't get to pick anything. I would have loved the robe I'm seeing here plus a few more items. I paid a year in advance I sure hope it's not going to be this way everytime
ZeroreZ Dec 04, 2020 at 7:51 pm
I hope FFF is reading all of these and will make an offer to those of us who were not given a chance to customize. Otherwise, it looks as if they will lose a large amount of their customer base...
Charlene Dec 04, 2020 at 7:38 pm
I was very disappointed in the Fall Box. I received my box it was wet on.one end and items were missing. I sent pictures and told that my box was damaged. Never any responce. Hoping the winter box is better!!
tiffany.siecinski Dec 04, 2020 at 7:33 pm
I never understand why people complain about their boxes? I love everything in mine! The unhide blanket is so amazing! Happy I got that two years in a row! Caudalie is one of my fave brands, was so excited to get that in my box! Love my muk luk slippers! The box is $50 and well valued over that. I end up using the things I didn't think I would use!
Karen Dec 04, 2020 at 7:26 pm
I didn’t get to choose anything and already got my box.:(
Lisa Dec 04, 2020 at 7:11 pm
I agree with a lot of the posts above, I didn't get to customize my choices and most of the items I was sent I will give away. I will likely cancel my subscription as the last few boxes have been disappointing.
Kelley Dec 04, 2020 at 7:09 pm
I never had a notice to choose what was in my box? I was disappointed again????
Hope Dec 04, 2020 at 7:08 pm
I’m a seasonal member and have been for a while now. I got to customize but didn’t get what I picked and for the Robe that I sooo wanted, FFF sent me the XL/Plus size :( I picked the Kate Spade socks and got the Pom Pom socks. Just not happy anymore. I will not renew at the end of this membership.
Dawn Dec 04, 2020 at 7:08 pm
Second box of my annual subscription I also didn’t get to choose my items.
Carlene Dec 04, 2020 at 7:01 pm
I’m not sure why people are dissatisfied with their boxes. I was excited to receive my box. Love the robe, mascara, hair ties, coffee mugs and everything else! Thank you FabFitFun!
Roxanne Dec 04, 2020 at 6:54 pm
I didn’t get to chose. I would have liked the robe but didn’t get to pick The scrunches I’ll have to give to my daughter in law. And I don’t need the workout slippers or whatever they are. Sorry FFF this was my second chance canceling
dmendeznyc0223 Dec 04, 2020 at 6:44 pm
Rhee sent me 3 items and coupons! After I spent $400 in Add-Ons! Never again! I want to cancel my yearly subscription ASAP! So disappointed
Patrishia Dec 04, 2020 at 6:42 pm
I received my box and am very happy with my choices. The only thing I have no use for is the croc card case. I will donate it to someone who will love it. I couldn't be happier ☺️
hartung131 Dec 04, 2020 at 6:38 pm
Horrible box. I never got the notification to customize and then didnt receive any of the items that there was to choose from. So dissatisfied with the boxes lately. Really has gone downhill.
Devanie Sykes Dec 04, 2020 at 6:37 pm
This is the second time I was unable to choose my items which is very disappointing after paying extra to have that “perk”. No email was sent, when I signed in to check on customizations, it gave me nothing but add ons. What was actually sent to me was trash that I wouldn’t even gift to someone else. Unacceptable that this is the second box that this has happened with. Sorry to say, I will be cancelling. Bad business.
Yuting Lin Dec 04, 2020 at 6:31 pm
I am surprised so many ppl did not like their box. I never had a problem choosing item and I LOVE my box so much!
Ginger Arntz Dec 04, 2020 at 6:27 pm
Didn’t get to choose. Very disappointed. Will likely cancel
susanspencer Dec 04, 2020 at 6:25 pm
I threw out two of the FFF choices for me. I cancelled this year because I felt it was going down his in the spring. Now I am definitely canceling.
Teresa Dec 04, 2020 at 6:23 pm
I love my boxes usually however only thing I love is the robe. Haven used the makeup mirror since I work from home. The scrunchies I will be giving away. My hair is short. Thanks
nelsonnest16 Dec 04, 2020 at 6:17 pm
Sunny my blusher won’t open either!! I had a friend try too! So weird! I even tried a soft stick to see if I needed to push in something but nope still won’t open?!? What’s the trick? I don’t want to break my nails.
Jill Dec 04, 2020 at 6:15 pm
I did not get to choose what I got in my winter box :( I got a notification to save the date for choosing. The next notification I got was that it was on its way. That was disappointing.
cdn66jgj Dec 01, 2020 at 9:54 am
I was very disappointed in my box again I gave your company a second chances.
Kristen Whitworth Dec 01, 2020 at 9:00 am
Despite the directions to order are very simple, the emails usually do not come until the day it’s due or it never come. My complaint is FFF allows the consumer to choose items, but what’s the point, even when I do that everyone, I’m still receiving items I would never choose.
Sunny Nov 30, 2020 at 8:00 pm
I received the Phase Zero Makeup Making Moves Blusher in my box and the container will not open. What do I do? This is not a duplicate comment as you indicated when I tried to post this comment. I just receved the box today.
Sunny Nov 30, 2020 at 7:59 pm
I received the Phase Zero Makeup Making Moves Blusher in my box and the container will not open. What do I do?
Carol Nov 28, 2020 at 4:17 am
I an truly happy with everything in my box. What I cannot use I give to my daughters or donate. Thank you for always making open my boxes a surprise even on the items I pick out. They are so much better once you see them.
Christy Duncan Bryant-Lopez Nov 27, 2020 at 6:24 pm
Did not receive an email to choose items for my winter box. I haven’t gotten my box yet but assume it’s on the way. I was TOTALLY disappointed in my last box. If winter box isn’t any better, I will be canceling
pamelab275w Nov 27, 2020 at 5:49 pm
Hi FFF, I am a Seasonal Member 4yrs now Winter box 2020 - Disappointed ???? plus, I also make major purchases faithfully, I would like to return the box and ask you to donate it! Respectfully, Pamela
Norma Bandler Nov 23, 2020 at 7:08 am
Have twice had to be in touch with you to actually benefit from my annual subscription. I resent therefore that I DID NOT RECEIVE AN EMAIL regarding choosing my gifts for the winter box. All I have learned so far is that for a second time an account has been created for me. Upon checking into this account I learned that the winter box has been shipped ( but not yet received). How do you propose to rectify this inequity?
Deborah Lause Nov 21, 2020 at 4:49 pm
I am once again disappointed with my box. Nothing in it I would have picked for myself
April Nov 20, 2020 at 8:04 pm
I would like to purchase two annual subscriptions for my girls as Christmas presents. How do I go about doing that??
Susan Auch Nov 19, 2020 at 2:29 pm
I would like to buy two of these as a gift for my twins for Christmas-how would I orchestrate that with one purchase - I would buy the year membership
Kathy Nov 19, 2020 at 8:28 am
It seems that the boxes aren't as good as they were in the beginning.
Merrill Nov 19, 2020 at 5:56 am
So disappointed that I paid annually for 2 years and decided to take a break and even though I was still a current member who had paid for a full year ahead of time, they removed my ability to make choices for my final box. I actually thought Boxy was the only box shady enough to do that.
Kristina Nov 15, 2020 at 4:43 pm
Pay for a year subscription and don’t even get the option to customize at all.
compugirl Nov 13, 2020 at 11:29 am
These are all good options. Even though I don't get to pick which ones as I'm only a seasonal, I think I'd be happy with most. Under customization #4: I would love almost any of them besides 4a. Under customization #5: 5a would be my pick. Under customization #6: any of the three would be good. Although I've really been wanting to try 6b. Under #7: I would pick the facial brush. Under #8: I would pick the nail recovery, as I don't use eyeliner. I can't. Always makes my eyes itch.

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