Here’s What You Can Customize in Your Fall Box

By The FabFitFun Team | July 31, 2020

Excited to customize your Fall Box? From a cozy scarfigan to hydrating skin care essentials, the Customize Close-Up videos will give you a detailed look at all the options you can pick in the Fall Box.

Check out the Customization dates below or click here to add it to your calendar.

Select Members:

Opens Sunday, August 2 at 9 a.m. PT

Seasonal Members:

Opens Saturday, August 15 at 9 a.m. PT

If you’re not a Select Member and want to pick your box items first, upgrade to a Select Membership today.

Customization 1 – All Members

Botkier New York Bond Tote*
Botkier New York Trigger Backpack*
FOXYBAE™ 25mm Black Curling Wand with Rose Gold Colored Barrel*
Stila Stay All Day® Waterproof Liquid Eye Liner + HUGE™ Extreme Lash Mascara
Uncommon James Set of 2 Copper Canisters
SACHAJUAN Styling Cream + Finish Cream
Mia Mélange Foldable Cotton Basket

Customization 2 – All Members

Beyond Yoga Hidden Pocket Infinity Scarf
Glossmetics Hair Removal Device
Dr. Dennis Gross Skincare Alpha Beta® Pore Perfecting & Refining Serum*
SOIA & KYO Woven Scarfigan with Fringe
Volition Beauty Celery Green Cream
Erno Laszlo Pore Cleansing Clay Mask

Customization 3 – All Members

JENNY BIRD Austin Cuff
JENNY BIRD Leana Pendant
Vitamasques Multivitamin Mask Set
Nectar Sunglasses Blue Light Blocking Glasses in Brown Tortoise
Beauty Bakerie Proof is in the Puddin’ Palette

Customization 4 – Select Members

Masontops® Glass Water Bottle with Neoprene in Turquoise
Anastasia Beverly Hills Clear Brow Gel
SKIN&CO Roma Truffle Therapy Whipped Cleansing Cream
Feel Beauty Renewed Pumpkin Walnut Facial Cleanser
frank body Original Coffee Scrub

Customization 5 – Select Members

HIP Cutlery Set
NCLA™ So Rich Cuticle Oil in Horchata
Likwid Rx Stress Reliever Ayurvedic Hair Oil
8 Other Reasons Runway Clip Trio
Harper + Ari Exfoliating Sugar Cubes in Juice Cleanse

xx, The FabFitFun Team

Psst! Have you signed up for FabFitFun yet? Don’t miss out on $200+ in amazing beauty, fitness, fashion, and lifestyle products, access to exclusive fitness and cooking content on FabFitFunTV, members-only sales, and more. Use code HARVEST at checkout for 20% off your first box.

To get the most out of your box products, make sure to check out the Insider page.

*Shipping restrictions may apply.

About Author

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70 comments

Patti Roth Oct 07, 2020 at 9:30 am

after reading the other comments, i guess i am not the only one disappointed with the app. I didnt get anything i preselected. I dont need/want anything in this box..what a waste. I really wanted the blue block glasses and the backpack..i need another canvas tote and diffuser like a hole in the head. I dont think customer service even reads these comments...slow to respond to email.

şömine Oct 01, 2020 at 10:27 am

Beyazşömine Türkiye'de 1 numara. https://mehmet-bilir.blogspot.com/2020/03/somine-modelleri-ve-fiyatlar.html

Brenda Sep 17, 2020 at 10:00 am

I was also bummed didn't get to customize.Did not recieve email to customize. .Most small items not even shown.Too bad used to love this box. Pay extra for exchange.Not worth 90 dollars.Cancelled today.

deeamcgrath Aug 31, 2020 at 10:03 pm

I customized my box but when I got it today, only two of the items I selected were in the box. The other three were substituted with other items that were on the customization list. Bummed. I was looking forward to the exfoliating sugar cubes and the blue light glasses. Didn't get either one. And instead of the walnut face cleanser, I got a water bottle. I need another water bottle like a hole in the head. Don't get me wrong. I still love my box but I don't understand why they bother telling you to customize if you don't get what you selected.

Karen Aug 28, 2020 at 5:57 am

I had no idea i was a select member or a seasonal member until my CC was charged. My order says surprise items!! I reviewed my emails and it is very sketchy how the wording is making it seem like it’s an advertisement not an order. I’m bummed I didn’t Even get to choose my Items. Not happy!!

Ilana Aug 19, 2020 at 7:05 am

Please leave FFF - all you complainers. Seriously have no idea why this is so complicated for so many of you. SMH

yiyajane23 Aug 16, 2020 at 9:28 am

Please can you give me some more info on shipping restrictions to the UK? The items I really wanted I couldn't pick and they have an astrix beside them? Can you explain what is restricted so I know for future as the other items I had to choose were.. meh

Lindsay Aug 15, 2020 at 8:57 pm

Select members who didn't get to customize because you missed your email? Seriously, whose fault is that. You can customize now that it's open for seasonal members so relax and do your customizations now! If they give everyone longer time to customize you'll all be complaining about how long you have to wait for your box! And if it's not working for you or you don't like it, why are you still subscribed? Cancel for gosh sakes, I've never seen so many compliments about a subscription box that is really not that complicated.

Mas Aug 15, 2020 at 2:47 pm

Where do you go to select your items. I have scanned this page numerous times and don’t see a place to choose items. Disappointed!

Laura Aug 15, 2020 at 9:16 am

This is crazy..you get to the end and have no way of confirming what you selected is in your box. What an awful app. All they are trying to do is get you to buy additional items. I have a feeling I will be cancelling...

Vanessa Aug 15, 2020 at 7:23 am

Only a few days for customizing is ridiculous. I only just now found out about the app and didn't notice my emails in time. What’s the point in being a “select” member if you can’t customize? I don’t want to just get all the stuff that nobody else wanted. Very frustrated.

ellie_tiffany10 Aug 15, 2020 at 6:18 am

Won't let me customize only put add-ons... I don't want to buy more stuff!

Sue Aug 09, 2020 at 11:08 pm

I’m so bummed, I missed customization! I was out of town, too busy to check my phone, and just got back -very frustrated. This may be my last box, The best part was picking what I like. I don’t need more lotion!

Allyne Aug 09, 2020 at 3:41 am

I can’t find a live chat link or customer service email or a phone number... I've been without power for about a week now and missed customization. I can't believe they only gave a few days.

Ashly M Aug 08, 2020 at 8:48 am

It only lets me buy not to select my customization !! I'm not happy at all, I didn't pay for them to give me what they want, that's why we can select most of the things

Ashly M Aug 08, 2020 at 8:47 am

It only lets me buy not to select my customization !! I'm not happy at all, I didn't pay for them to give me what they want, that's why we can select most of the things !!

Wendy Aug 08, 2020 at 8:07 am

Hey wait I never got a chance to customize this time and add ons weren’t working. Not happy about this. ????

Kami Aug 07, 2020 at 11:43 am

I want out too Hildy. I can’t find a live chat link or customer service email or a phone number...

soloswan2 Aug 07, 2020 at 10:49 am

Oh and I also will add this to what I just said, I didn’t get the email for customization till several hours after it had started but I knew when it was going to start so I went in right away and got my choices. And if you go back in during every couple days or every day they add more items.

Lori Aug 06, 2020 at 8:07 pm

I am a select member it’s August 6. Did I miss the customization?? If so wow, only 4 days to do it!? Very sad.

anita.borchert Aug 06, 2020 at 5:18 am

Can’t access Customization and I am select member...? Help

Francisco Aug 04, 2020 at 5:27 pm

I was customizing my box when it said error and wouldn't let me add the extra box items I got just a few items, and I am a select, bummer ???? I don't want to loose what I got to try it again.

Francisco Aug 04, 2020 at 5:26 pm

I was customizing my box when it said error and wouldn't let me add the extra box items I got just a few items, and I am a select, bummer ???? I don't want to loose what I got to try it again.

Ibaa Aug 03, 2020 at 5:42 pm

I received my summer box today , i was so excited but when i open it i was disappointed , they sent me a jacket i think its size xxxl but i always wear m , and they sent me a gel to put it befork workout , ok i don’t workout so what i supposed to do with it

NIKKi Aug 02, 2020 at 10:50 am

This will be my 3rd box. I hope this box makes me want to keep the membership

Stacey Aug 02, 2020 at 8:34 am

Everyone.. Customization is for MEMEBERS and starts at 9 am PST.. it is 8:34 am PST right now.. Not a available yet.. calm down

Florence Aug 02, 2020 at 8:17 am

Am a seasonal member why am I not able to customize my box?

cathy.slenski Aug 02, 2020 at 7:30 am

Was so excited about customizing my box at 9:00 this am to only find out that it’s now a select few. Why? I’ve been a yearly member since 2017. Not too happy!

Hecmari Aug 02, 2020 at 7:05 am

Just an FYI for all you anxious FFF box customizes please read the time completely it says 9 am PT...Pacific time. That's about a 5 hour difference from eastern standard time and so on. Patients is a virtue❣

Shelli Aug 02, 2020 at 6:45 am

I've been on here for a few trying to figure out how to customize my box. I paid for a year soooo why cant I customize now?

Candice Aug 02, 2020 at 6:40 am

I have the same issues as everyone else with the add ons which seems a little sketchy, how is that within 2 minutes of being able to get the add ons all the good stuff is gone? My biggest problem though is that I am a select member and all I really want to do is customize my box and I still can't this happened to me with the summer box and I was never able customize and just got whatever they wanted to send me....nothing that I would have ever really picked so now I'm getting frustrated because I do not want this to happen again. Ps tried contacting them prior to the boxes be sent out and again after I got it and no one was able to help me? How is that possible? How is that fair?

Nikki Aug 02, 2020 at 6:19 am

I was very disappointed in the add on, all the ones I wanted were sold out. I hope this doesn't happen when customizing happens. Kinda sucks when I'm spending this money on yearly subscription and I can't even choose what I want. What's the point?

Kimberly Aug 02, 2020 at 6:03 am

I cannot customize my box today. Say I have to wait til Aug 15th, an I bought a yearly subscription. Anyone else having this problem.

Barbara Aug 02, 2020 at 5:31 am

Guys it’s says customization opens at 9:00 am on 8/2 pacific standard time. So that’s noon over here on the East Coast. However I was also disappointed that most of the add ons I wanted were sold out already.

Kristen Aug 02, 2020 at 5:17 am

Are customizations not available yet? I set an alarm to wake up in time since I’m in a different time zone, and all I see are the add ons. I checked the add ons yesterday morning and several things were already out of stock-so frustrating!

Cindy Aug 01, 2020 at 10:56 pm

Maybe you can't customize because that doesn't start until tomorrow?? Add one not loading is frustrating but that's because everyone trying to do at the same time. Easier if you wait but then, haha it isn't any left to add. Are they real?

Lisa Aug 01, 2020 at 5:23 pm

Add on not loading. Can’t get past white screen. Very frustrating. The summer box was awful. I was thinking that the next one could be better. Now I am doubting that.

Barbara Aug 01, 2020 at 4:05 pm

I had a difficult time this morning and couldn't get anything to load. Waited until now, after 3:00 p.m., and was able to get the add-ons I wanted. Yes, it was frustrating this morning not being able to get on the site, because I set a reminder so I wouldn't forget. But I guess there are larger world problems (pandemic, fires, hurricanes, etc) happening right now, so I'm good.

Carla Aug 01, 2020 at 4:03 pm

Was very disappointed that all the good add one were gone. I was on at 9:02 and almost everything worth getting was out of stock. Noticed this was a common issue. Fabfitfun you need to improve your service for select members.

Jeanette Aug 01, 2020 at 3:38 pm

No luck for me today! Can’t get past the white pop up box with the shopping cart, shopping bag, and smiley face! Not able to X it off to get to the page underneath!

Teresa Aug 01, 2020 at 3:26 pm

Gee, did someone say it wasn’t loading? When you have tour phone, tablet, laptop, etc all open, that’s part of the problem. And since this happens every time and there are over 100 threads on the boards...it’s not the end of the world. Big picture people.

RONILDA Aug 01, 2020 at 3:26 pm

I started trying to log in at 9. Wouldn't load on my cell or PC. Finally started loading after refreshing and waiting. How is so much already gone by 930 am? I understand you guys have alot of customers but maybe next time you can divide stock into 4 increments and maybe give groups individual times to shop? Something like Last names that start with A-H gets one day? Something like that so that everyone gets a chance at good items. Seems like theres way too many "Select" members to make it worth it to be one.????‍♀️

RONILDA Aug 01, 2020 at 3:25 pm

Carolyn Aug 01, 2020 at 3:02 pm

Sorry you've all had to wait an hour or two.. I've been waiting for SEVEN HOURS! I never complain but OMG.. this is really frustrating to the point I'm crying! I pay enough so I can be a cry baby if I want I guess...Ugh!

Tiffany Aug 01, 2020 at 2:58 pm

I have "select access" but am not given the option to customize. Hearing that most items are unavailable is extremely frustrating since I paid for an entire year, in ADVANCE, and am not getting what I paid for.

Amy Aug 01, 2020 at 2:56 pm

Add-ons still are not loading!

Melissa Aug 01, 2020 at 2:38 pm

Not impressed with the add on. Half of the items are out of stock. I got on at 9:00 am half the items are gone.

kcblues97 Aug 01, 2020 at 2:10 pm

I had the same loading issue. It took me an hour before I could get the full thing to load and several things were already out of stock. I was able to get a few things this time, but not everything. Step it up!

Angie Aug 01, 2020 at 1:27 pm

Disappointed that by 9:01 am so many items are already showing out of stock. Every. Single. Time!

Katie Aug 01, 2020 at 1:04 pm

What is the point of early access if the page won't even load? That was super crappy.

Cindy Aug 01, 2020 at 11:36 am

I had the same experience. I got an email saying I could choose my add ons as if 9am PT. I couldn't add anything until hours later. Then most selections were already out of stock. But I sure do get alot of emails asking me to send free boxes to friends and family. Why would I want them to go through this frustration also. Not impressed

Barbara Aug 01, 2020 at 10:40 am

A couple days ago I did see some add ons, but now I see nothing??

emaildonnap Aug 01, 2020 at 10:04 am

Same as above why do I pay for extra perks when I can not use them ????

Paulina Aug 01, 2020 at 10:03 am

What does shipping restrictions mean? Does thAt mean USA only shipping? Or is Canada included ...

shawna_forester Aug 01, 2020 at 10:02 am

Add ons are lame and took 20 minutes to load!

nelafreire2010 Aug 01, 2020 at 9:55 am

Still can’t see the add ons ????

Twyla Aug 01, 2020 at 9:49 am

Can not access add on's So so so frustrating FFF I'm upset. iPad, Iphone, laptop, seriously why can't you fix this issue. 1 Hour wasted. Yes I've been trying 1 hour. I saw the first 7..... no more.....