Contact Customer Care

Before contacting us, please see below for the most commonly asked questions:

When can I expect my shipment?

Current Members: Seasonal boxes typically ship within one month of your Billing Date.

New Members: If you are receiving this season’s box and signed up before Bill Date 1 of the current season, your box will ship with the Bill Date 1 group. Otherwise, your box will ship within one month of successful billing.

Depending on what part of the country you’re living in, your order should arrive within 2 weeks of shipping. As soon as your box gets shipped you’ll be emailed with tracking information, so you’ll be able to keep an eye out for your goodies!

*Please note content in boxes being shipped to Canada, Alaska, Hawaii, and APO may vary from US boxes each season.

How does the subscription work?

As a FabFitFun Member, you’ll get a box of fabulous finds in beauty, wellness, fashion, and fitness, hand-picked by the FabFitFun team, delivered once per season. Each box is limited edition (once they’re gone, they’re really gone!) and contains $200+ in retail value for only $49.99!

If you are an annual member , you will be billed once per year for 4 FabFitFun boxes. You also get additional perks, such as box customizations, early access to add-ons, priority shipping group, and $20 in instant savings.

What’s your cancellation policy?

If you would like to cancel, please do so before the next bill-date; otherwise you will continue to be billed for the following season’s box. To cancel your quarterly subscription, please login to your VIP Dashboard to manage your subscription. There are no cancellation fees.

Annual subscription cancellation requests will go in effect at the end of the annual term. Annual subscriptions are prepaid for one year of FabFitFun boxes and are nonrefundable.

If you have any questions or would like to resubscribe, let us know!

Do you take returns?

FabFitFun purchases are final sale and nonrefundable. We do not accept returns of VIP boxes, and any box returned by a customer will not be eligible for a refund.

In the case that your VIP box does not arrive, FabFitFun must be notified in writing within two (2) weeks of receiving your tracking information. If FabFitFun is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement. All replacements or refunds are granted at the sole discretion of FabFitFun.

What do I do if my box is damaged during shipping or I am missing an item?

Any missing/lost item(s) must be reported within 2 weeks of the delivery date. Please Contact Us and a customer service representative will assist you with filing a claim and getting your item(s) replaced.

When will I be billed?

You will be charged immediately upon enrollment to guarantee your spot on the list for the current season. Thereafter, every three months (so, four times a year) when we release our seasonal box, your credit card will be charged $49.99 about one month before the box goes out (applicable sales tax may apply). Specific billing and shipping dates will be pre-announced each season. See Billing Schedule.

Visit our FAQ page for more!


Still have an issue?

For answers to commonly asked questions including shipping and subscriptions, please read our FAQ. Still need help? Select an issue below, describe your issue, and we’ll respond via email as soon as possible.

Prefer to chat? We are available 7 days a week by clicking the Help button in the bottom corner of our site.

We look forward to assisting you!

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