Here’s What You Can Customize in the Winter Box

By The FabFitFun Team | October 29, 2020

The Winter Box is filled with all the glitz, glam, and comfort you’ll need for the season. Check out the Customize Close-Up videos below for a detailed look at all the options you can pick in the Winter Box.

Check out the Customization dates below or click here to add it to your calendar.

Select Members:

Opens Friday, October 30 at 9 a.m. PT

Seasonal Members:

Opens Friday, November 13 at 9 a.m. PT

If you’re not a Select Member and want to pick additional items for your box, upgrade to a Select Membership today.

Customization 1 – All Members

Vera Bradley Compact Organizer
UnHide Lil’ Marshmallow Blanket
BOMSHBEE® Sloane Champagne Flutes (Set of 4)
Summer & Rose Cozy Robe
LOLI™ Tea Seed Elixir*
kate spade new york Rise & Shine Stud Earrings (Set of 2)
Mobile White® Advanced Teeth Whitening Kit

Customization 2 – All Members

Lilly Pulitzer® Ceramic Mugs (Set of 2)
Caudalie Vinosource Moisturizing Sorbet
Murad® Rapid Collagen Infusion™
Algenist Complete Eye Renewal Balm
Lucky Brand Solid Brushed Scarf
Impressions Vanity Company® LED Vanity Mirror

Customization 3 – All Members

ILIA Beauty Limitless Lash Mascara
Laura Geller® Cinnamon + Spice Eyeshadow Palette
dr. brandt® skincare pores no more® PORE PURIFYING CLEANSER
dr. brandt® skincare POREDERMABRASION®
Lele Sadoughi Maroon Velvet Headband

Customization 4 – Select Members

kate spade new york Workout Socks (Set of 2)
TULA SKINCARE Rose Glow & Get It Cooling & Brightening Eye Balm
MUK LUKS® Cabin Socks
Voir Haircare Rhythm of the Rain – Hair Masque & Scalp Detox
Flight Mode Skincare High-Altitude Hydration Mask

Customization 5 – Select Members

Beautaniq Beauty Guardian Angel Revitalising Eye Gels
eparé® Cutting Board (Set of 4)
dpHUE Apple Cider Vinegar Dry Shampoo Powder*

xx, The FabFitFun Team

Psst! Have you signed up for FabFitFun yet? Don’t miss out on $200+ in amazing beauty, fitness, fashion, and lifestyle products, access to exclusive fitness and cooking content on FabFitFunTV, members-only sales, and more. Use code SHIMMER at checkout for 20% off your first box.

To get the most out of your box products, make sure to check out the Insider page.

*Shipping restrictions may apply.

About Author

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82 comments

Khwala Oct 19, 2021 at 8:16 am

So I just received an email stating that my box will be here in two weeks and I didn't get the chance to customize. If I get the headband it is USELESS, as I wear hijab. If I get the champagne flutes it'll also be disappointing, as I don't drink alcohol. Why can't I customize? How is customization not open yet but my box is going to be shipped soon? Get 8 items and possibly can't use two of them.please don't disappoint me 🙃😑

Karen Jan 04, 2021 at 4:55 am

I was going to join but after reading all these bad comments. I can't spend money that is so hard to come by now days on this. I can by thing better and don't have to guess what my money is going to.

Nancy Nesbitt Dec 23, 2020 at 9:28 am

So who is in charge now? Fire them asap!...this winter box is unacceptable! A fiasco! Hideous presentation, not packed properly, items thrown in a box... NOT customized! Cheap! VERY disappointing!

Sierra D Popella Dec 22, 2020 at 1:33 pm

okay, so am I the only one who got this box for no reason at all?!! I just got this box, I did not sign up for anything, paid nothing and I get all of this stuff, what is going on!??!?!

pattersonglo Dec 22, 2020 at 11:34 am

Just got my winter box and it was a big joke........ After reading a lot of comments I guess I was not the only one that was not happy. I paid $53.49 for some stuff that I will not ever use. I have been thinking about canceling now I know I should have done it before.

Carla Crouch Dec 18, 2020 at 8:36 am

Received this box and I am VERY UNHAPPY with it! It came in a large box with just brown paper and all the SMALL ITEMS were just thrown in the box. No tissue, no good packaging. And to top it off, this box sucked! I will be cancelling! Shame on you all for a poor quality box.

aaligone Dec 17, 2020 at 6:34 pm

The last two boxes have been disappointing. I have no idea what to expect with this coming one since I didn’t get to customize.

ksutter81 Dec 17, 2020 at 1:25 pm

Will be canceling my subscription. This box was a huge disappointment. Nothing that I picked during the customation time.

cutnhair99 Dec 17, 2020 at 5:33 am

I just recieved my box and it was thrown in there with brown stuffed paper! No tissue...no nice packaging...horrible! The presentation was horrendous! What has happened to you all! Very disappointed. I will be cancelling. Looks like many others will be also!

jynell.roberts Dec 16, 2020 at 10:51 pm

I customized over email, but did not receive even ONE of the customized items. I will also cancel.

jamieandlexis Dec 08, 2020 at 1:11 pm

I actually was able to customize,unlike a lot of people here, however not one single thing I picked during customization was actually in my box. Literally not one. And the site and app keep showing me "my box" and asking me to review it except its showing items I did not receive! I'm so frustrated.

Pooja Dec 08, 2020 at 8:12 am

Where can I reach customer care? I paid for winter box they just delivered starter box and now it says delivered where is my winter box I am wondering

Kathy Dec 08, 2020 at 3:16 am

I did not get a customizable email.... So I have no clue what will be coming in this box.... I think this will be my last box....

Lauren Dec 07, 2020 at 3:22 pm

I am VERY disappointed in this winter box and will NEVER order again. I ordered as a gift and would feel ashamed to give. The presentation used to be so cute and fun to open, but not this box. Terrible. Waste of money

Lily Dec 04, 2020 at 10:56 am

Would have signed up for the first time, but after seeing the complaints I can't in good conscience waste my hard earned money in the middle of a pandemic to a company that doesn't respect their customer base.

Ursula Davis Nov 26, 2020 at 4:17 pm

I think we are all in the same boat. Usually I get a notification to customize. Also the site is not user friendly. I will not renew after this.

Sharon Nov 25, 2020 at 7:54 am

Just curious, but it seems like no one received a customization email for their winter box. Is it too late to customize at this point? It's pretty disappointing if so! (I, too, did not receive a customization email, just a pending charge on my card for the winter box)

Aubrey Brugh Nov 24, 2020 at 11:04 am

Wow. Just WOW. This was the absolute WORST box I have ever received. My husband pre-paid a subscription for me. He never got an email to customize. I can tell by previous comments that the email never went out. However, he did get the email the box was on it's way. I am so incredibly disappointed.

Patricia Edwards Nov 22, 2020 at 2:49 pm

I am very disappointed! Never do I get the chance to customize!! NEVER!! The items are horrible!! I want it cancelled!! I will no longer except a box, I don't want anymore!!

Kyra Nov 20, 2020 at 10:27 pm

Super upset I didn't get a reminder email to customize my winter box. Terrified I will end up with junk I won't use, need or want. I'm from Canada I spend a good sum of money (exchange rate is not good at all).. think I will be canceling my subscription after this. Not pleased. Thanks fabfitfun for not being so fun anymore

Jugraj Nov 18, 2020 at 6:42 pm

I received an email today that my payment went through. Odd...since I didn’t get an email to customize. I’m super disappointed and afraid to see what I will be receiving. If it’s junk items (like what other subscribers have mentioned in their comments here) I will be cancelling my subscription immediately.

Crystal Nov 18, 2020 at 8:23 am

I was not able to choose, very disappointed in this box. Just a bunch of junk good thing regifting season is coming soon.

Linda Nov 17, 2020 at 6:10 pm

I received email notification when it was time to customize my winter box, however I gave up after three attempts, twice having received an error message. Wasn’t too concerned about it until having read a large number of posts indicating g their disappointment with the winter box. Fingers crossed.

Tiffany Nov 16, 2020 at 7:10 pm

I went into my app everyday from the 13th to now. I never was able to customize my box and I am a select member. I wasn't even able to add anything on to my box. I think after my year is up, I will be cancelling my membership. The fun is being able to customize and add. It makes you excited and gives you something to look forward.

Ashley Nov 16, 2020 at 6:51 pm

I got a notification email that my Winter box has shipped (yay), but I NEVER got an email to customize. I checked what was coming for sure and then looked at what I could have customized with, and I'm SUPER disappointed. This is my first year, and all other boxes I was sent an email about customization time, but not this one. I'm not as excited for this box, unfortunately.

Marlene Nov 16, 2020 at 4:33 pm

This was the worst box I've ever received. I did customization as soon as it opened, picked all my items and then two days later received an email saying I still needed to customize, went back in and all my picks were gone. Messaged them and was told it was just a glitch in the system and my picks were there. Received my box and two items were missing that I had added. Messaged them again and the guy had the nerve to try and put blame on me. Went back and forth for a while and finally was told they be sending them out. I also referred a friend and she signed up and was charged $1,700.00 for the subscription which she then had to bring up with them and her bank. Not sure what's going on with FFF lately but it seems like the quality and customer service is really going down hill!

Lisa Nov 16, 2020 at 2:44 pm

Just received my winter box, the robe is missed labeled. I received an xs/s. I chose a s/m. ????‍♀️ It’s super soft.

Sandy Nov 16, 2020 at 12:00 pm

For those who missed customizing, I was not able to customize last for the Fall box. I called customer service at (855) 313-6267 and they happily sent me an email imeditally to customize. The email was sent while I was on the phone and the rep entered my choices manually. She was helpful and very polite. I couldn't of been happier after being so disappointed.

sage.hart23 Nov 16, 2020 at 11:09 am

This was the worst box I have ever gotten. I wasn’t able to customize, which I always do. And I received every item I would not have picked. It was cheaply done. I’ve been a member since 2017 and will sadly be cancelling. The melted, squished kind bar was a nice touch. ????????

Monica Nov 16, 2020 at 3:01 am

This will be my second box and I'm excited. I also got to customize my box. I don't understand the issue with not receiving an email to customize: You mark your calendar for the date or check your app and voila!

Peggy Nov 15, 2020 at 3:48 pm

I got the email and was able to customize. Love love the blanket and robe. So soft

Tori Nov 15, 2020 at 11:11 am

Winter box did not let me customize. Super disappointing.

Darlene Nov 15, 2020 at 10:22 am

Really disappointed with how the winter box customizations were NOT working for MOST of us it seems. It’s very unprofessional especially when you pre-pay up front and spend the extra money for a service but then never get the notification. Seems PRETTY DARN unethical and VERY unprofessional. I will definitely NOT be renewing my membership.

Jennifer Nov 15, 2020 at 9:29 am

Really disappointed about getting all mystery items, since I wasn’t able to customize.

Sarah Nov 15, 2020 at 8:13 am

Looks like I’m not the only one who never got any notification about customization....have had this for a couple years and never had an issue until now. I will be cancelling if this isn’t resolved.

lisamoore32 Nov 14, 2020 at 2:08 pm

For the second time this year, I never received any notification that customizations were open. I’m so disappointed!!

cpythat Nov 14, 2020 at 9:45 am

I never received a n email to customize. Very irritated at this one a d clearly I’m not the only one!

alaskalife72 Nov 14, 2020 at 8:55 am

I was able to customize my box, on the date posted, with no problem! Super excited that I was able to choose the one thing I wanted most! I see a lot of people are having issues. I went through the app, clicked box and was able to do it and purchase add ons!

Melissa Nov 14, 2020 at 7:12 am

I contacted customer service about not being able to customize my box either like everyone above stated. I was told it showed an email was sent but based on the comments above I can tell it was not. I was informed to check my junk mail, of course nothing there. I paid for a year in advance, I really hope this problem gets fixed or I will be canceling.

kandikisses85 Nov 14, 2020 at 4:52 am

Why didn’t I receive an email to customize my box? I can already tell this is going to be another box just sitting in the closet with stuff I don’t use. What a waste of money.

Deanna Nov 14, 2020 at 3:53 am

This is not right you did not give select members a chance to customize their box!! I got no email notification or any noton the app. I will be canceling !

Alisa Nov 13, 2020 at 9:11 pm

I am a select member I was not able to customize on Oct 30 not today..

Debra Nov 13, 2020 at 8:30 pm

Oh em gee.. glad to see I'm not alone!! I'm a select member also unable to customize my box!! No notifications or anything!! I'm so disappointed.... ugh

Debra Nov 13, 2020 at 8:28 pm

Oh em gee.. glad to see I'm not alone!! I'm a select member also unable to customize my box!! No notifications or anything!! I'm so disappointed.

Karen Nov 13, 2020 at 8:08 pm

I see I'm not the only one who is frustrated that I couldn't customize my box for some reason and did not get a response from my email. I am a customer for several years and I don't think I ever got any extras added in or surprises.

Erin Nov 13, 2020 at 2:51 pm

I dont understand why there hasn't been any contact from the company. On the app, and on the website it say customization is closed. It was only supposed to open this morning on November 13th. It makes no sense, on top of that, its says all my options are a surprise, just from the first video theres an item the lady says you need to talk to a doctor if you're pregnant or breastfeeding, whats the point if I get something I cant use in the box? I hope this is just a bug that theyre fixing, because if not I feel like a lot of people, myself included, are gonna cancel their subscriptions.

Tami Nov 13, 2020 at 1:10 pm

I just received my Winter Box. What a disappointment! I'm an annual subscriber too! My extras was a couple of cheap scrunchies and a miniature Kind Bar. Really!! I just spent $263 including add ons and this is what I received? They start off with a great first box, then after that it goes down fast! Buyer beware. I'm done with this company.

Kristin Nov 13, 2020 at 12:30 pm

Um, am I missing something? Why did I receive an email saying my winter box has shipped when I still haven’t received the email to customize my winter box??? I just clicked on “look in my box” and didn’t pick any of the items shown. When I go to track my box it takes me to a link in fed ex that says I have no orders to track? Perhaps this is just an error and the window to pick is still open? I’m a select member so I should have been able to have first pick. Will someone please help me with this?

Zaira Nov 13, 2020 at 10:41 am

This is a disappointment. For the fall box, I received an email that customization was open. However when I went to the link, it states it was now closed. This happened AGAIN for the winter box. What is the point in offering customization if we are not able to do so. I am going to cancel my subscription as this if false advertising!

erinreneesoulier Nov 13, 2020 at 9:44 am

I was able to customize on fab fit website by clicking the horizontal lines on top left of my account and clicking customize under my box tab. Tried posting this once before but it didn’t post so this info might show up twice from me if original post goes through.

Kelli Hee Nov 13, 2020 at 9:39 am

Why can’t I customize my box! What’s going on?

erinreneesoulier Nov 13, 2020 at 9:29 am

Why can’t I customize my box? It’s supposed to be open now for customization. ????

dlusk Nov 13, 2020 at 9:28 am

I just paid for an annual subscription because I am supposed to be able to customize my box. When I select the option to customize, sends me to an error page. How do I customize? This is the only reason I subscribed.

ckjmmess Nov 13, 2020 at 8:56 am

Where is the customize my box link? Your site has had this day posted for awhile that today is the day. I’d Like to avoid getting repeats of things I’ve received in past boxes. Let us know please!

Mayda Nov 13, 2020 at 8:40 am

Need to know how to customize my box, can't find the link to do it, i'm new with fff but if this is the way that works i Will cancel my membership, please answer the questions.

Angela Nov 13, 2020 at 8:35 am

Also have not received email to customize. Can someone from the company please respond and let us know what is happening?

Julie Nov 13, 2020 at 8:20 am

I also have no option to customize and it should be open. Not sure what is going on with FFF but it’s definitely frustrating.

Kendra Nov 13, 2020 at 8:09 am

Where do you customize the box?

Rachel Nov 13, 2020 at 7:55 am

This app is ridiculous. All I want to do is customize my box. I have done it before. However this app just keeps going in circles! If this is going to be how it is I will cancel my subscription. Not only did you guys have hackers, now you aren't letting me customize my box?

Beatriz M Nov 13, 2020 at 7:21 am

Where do I go to customize my box?

josienmartin Nov 13, 2020 at 7:07 am

I see no customize link. It’s my first time subscription with annual package and I have no idea how it works. I would like to take advantage of picking items. Can someone help?

Sandra Nov 13, 2020 at 6:33 am

how do I know what box I'm getting? this is my first box and don't know what to do.

Laurie J Nov 13, 2020 at 6:31 am

When can we pick our box? It’s 9:30am . What’s going on?

brooksmisty90 Nov 13, 2020 at 12:35 am

I see I’m not the only person on here, but i didn’t receive an email about customizing my box either.. if my box has not shipped at this time, and I’d still like to customize it, how do I go about doing so?

darlene.mullins Nov 12, 2020 at 11:01 pm

Oh so I see I'm not the only one I never received the email to customize my Box + I'm a select Member I spend money on this priority + I usually spend 3 to 400 a Sale , I do Not accept this I want to Customize my Box + get what I paid for ....

jenniferstevens78 Nov 12, 2020 at 8:54 pm

Very disappointed! I didn’t receive an email to customize my box. Its already shipped and I have no idea if it will be worth it.

priehle Nov 12, 2020 at 8:02 pm

Very disappointed that I was not notified to customize my box. And when I try to shop the add ons, nothing is showing up. We pay a lot of money for your service to suddenly be awful!

Maritza Molina Nov 12, 2020 at 5:26 pm

I never received an email to customize my box for fall or winter. I’m very disappointed because after not receiving it in the Fall, i made a point to keep a look out for it. I just received an email that my winter box has shipped. :( Not happy!!

Starre Nov 12, 2020 at 11:16 am

I just received my winter box. Very disappointed.. nothing I picked was inside. 90% of the box is useless to me. I would never pick a scarf or a headband or a scrunchie. Let a lone cutting boards. This was a total waste of my money. I will be cancelling. This is going downhill fast.

casablancajack Nov 12, 2020 at 9:56 am

I was never made aware the customization period opened ???????????? I see a lot of other people had this issue as well! Really stinks!

Dorothy Muse Nov 11, 2020 at 5:33 am

Why am I getting the winter box as I never received the email to customize my winter box. So I am not sure of what is in the box as I didn’t pick any of the items.

maguile2360 Nov 10, 2020 at 9:39 pm

I just got an email from you saying that my Winter box just shipped. I cancelled my subscription last month and received a confirmation email from you saying that it was cancelled. Why did you send me a box then with items that I did not choose on a cancelled account?

Amy Nov 10, 2020 at 2:54 pm

Where do I go to customize my box? This is my First time ordering and I am unsure about the process.

Emily Mottola Nov 10, 2020 at 1:55 pm

Please let me know how to customize my winter box.... the response says that my “period” has closed.... but I did not receive a customization window notification:(

Stella Nov 10, 2020 at 5:34 am

I would like to order another subscription box but I have no idea how. Please assist. Thank you.

Laura Holland Nov 08, 2020 at 6:07 am

I'm interested in restarting up my subscription

Debra Boggs Nov 03, 2020 at 2:48 am

How do I customize my box. I don't drink so I don't need the wine glasses

Melissa Cooper Nov 01, 2020 at 6:15 pm

I would like to add more stuff to my box when can I do that ?

Lisa Boudreaux Nov 01, 2020 at 9:13 am

I need to know exactly how to customize my box.

Selma Seery Oct 31, 2020 at 1:44 pm

I need to change my email n password can you help

Melissa Oct 30, 2020 at 2:22 pm

What am I eligible for customization. I’m a bit confused on the different dates and members allowed

Rosemarie Koss Oct 30, 2020 at 6:12 am

My email that you have is the old one. rosemariekoss1975@gmail.com. I have no password for it Customiization starts in a few hours how to I get access to it. I can’t get it to go any where without password. My password that I am using I went back to my old one rosemariekoss26@gmail .com

Here’s What You Can Customize in the Winter Box

Customization 1 – All Members

Customization 2 – All Members

Customization 3 – All Members

Customization 4 – Select Members

Customization 5 – Select Members

*Shipping restrictions may apply.

The FabFitFun Team

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The One Item Every Trainer Swears By

Our Best-Kept Secret to Making Spring Cleaning Fun

The west elm Product These Influencers Are Obsessed With

5 Scarves for Your Winter Wardrobe

4 Winter Essentials You Can Snag in the Boost My Box Program

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